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How We Handle Your Personal Information

At indosattoto04, your account data and payment details — including activity linked to DANA, OVO, and GoPay — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and device tracking disclosureIndonesia-region data handling
indosattoto04 How We Handle Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about this policy, want to review what data we hold, or need to request a correction or deletion, our support team handles privacy requests directly. Reach us through live chat, email, or WhatsApp — whichever works for you — and include your registered account number so we can locate your records quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. Mention 'privacy request' so our team routes your message to the right person without delay.

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number or DANA, OVO, or GoPay account detail for faster verification.

WhatsApp

Message us on WhatsApp with your account ID and the nature of your request. We respond to privacy queries the same way we handle general account help.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent security practices across every part of your account — from the moment you verify your identity to every deposit you make via DANA, OVO, or GoPay. Here is what that looks like in practice across four key areas.

Account Security

Login sessions are monitored for unusual activity. If we detect a new device or location, an OTP is sent to your registered mobile number before access is granted.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your deposit method. You can manage or clear cookies through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain a limited record as required by applicable local law in eligible regions, then delete or anonymise it.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time. Contact support with your account ID and we will respond within the timeframe local law requires.

Common Questions About Your Privacy on indosattoto04

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out to our support team directly.

We collect your name, mobile number, email address, and the wallet details you use — DANA, OVO, or GoPay. Device data such as IP address and browser type is also recorded for security purposes.

Transaction data is shared only with the payment processor handling your transfer. We do not pass your wallet details to advertisers or unrelated third parties.

Contact our support team via live chat, email, or WhatsApp. Include your registered account ID. We will locate your records and send a summary within the timeframe local law requires.

Yes. Send a deletion request through support. We will remove your data subject to any retention obligations under applicable local law and eligible-region regulations that apply to your account.

We use session and preference cookies. Session cookies keep you logged in; preference cookies remember your deposit method. You can clear or block them in your browser or mobile device settings.

We keep a limited record after account closure as required by applicable law in eligible regions. Once that retention window closes, your data is deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.